We strive to acheive creative, clean and crisp wedding artistry that’s romantic, fun, and emotional. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery.
Frequently asked questions
What is your photography style?
We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery.
Do you touch up all the images in our image download?
Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.
My venue is very dark. How does your studio handle these situations?
No need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures.
I have downtime between events on my wedding day. Will I be charged for that downtime?
For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.
Why do we need to charge for additional coverage?
We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the photographer stay for additional hours. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.
What happens if we go over the contracted amount of time?
We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
When can we expect to see our photos from our engagement session?
Post-production for engagement sessions are completed 2 weeks after the date of the shoot. If you require the images to be completed prior to 2 weeks after the date of the shoot, a rush process fee will be charged.
How can we sign up?
It typically works best is to provide us with a few dates which work best for you. You can send those to us directly by clicking on the "Book Now" button above.
What if I have more questions?
We'll be glad to help. Feel free to contact us as: firstname.lastname@example.org.
When should we do our engagement session?
We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 6-8 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s).
Can we schedule our engagement session for the weekend?
Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend, later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically less crowded.
How many images do you typically deliver from an engagement session? From a wedding?
We typically deliver anywhere from 20 images per 30 minute engagement shoot and for a wedding, we typically deliver 60 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.
How long does it take to get my album?
As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.
Similar to the post-production process, if you require rush processing, a fee of $150.00 will be charged. Additional fees for rush shipping may also apply.
What rights do I have to the digital prints?
You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Pixel Peak Productions.
What if I lose my images?
There is a $100 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.
What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
Standard rates apply for overtime. Overtime is billed at the rate of $350/hour.
If we cancel the wedding, will we receive our retainer fee back?
Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date
If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.
Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
Venues and event locations with the Hervey Bay and Maryborough area are included. Travel costs outside of this area will be charged on a case by case basis.
Do you travel outside of the Wide Bay area / Queensland?
Absolutely. Please contact us for more information.